Frequently Asked Questions
Choosing Malaikah for booking bus tickets online is the preferred option for travelers because it offers numerous advantages over traditional methods. With Malaikah, customers can easily reserve their bus tickets from the convenience of their homes, eliminating the need to endure long lines at bus stations or travel agencies. Another noteworthy aspect is the secure payment system for online bookings, ensuring the protection of financial information from fraudulent activities.
Furthermore, customers enjoy the added benefit of selecting their preferred seats, allowing for a personalized travel experience. Online bus booking platforms like Malaikah provide real-time updates on any changes in the bus timetable, such as delays or cancellations, facilitating better travel planning.
Book your ticket online at www.malaikah.co.zm, by calling our call centre at +260 76 0613 138, or visit one of our Sales Offices. Payment can be made by means of using your debit/credit card or mobile money. You are also given the option of reserving the ticket at the call centre with the payment option being mobile money transfer. Alternatively, visit any of our offices listed under booking offices on our websites.
It's advised that you book and pay well in advance. This way your seats is guaranteed and reserved.
You may pay with cash, debit/credit card or mobile money transfer at one of the offices. Call Center bookings may be paid for via mobile money transfer. Ticket may be picked up at the station of boarding or via email.
GENERAL
Yes. Every 11th ticket purchased is free, t's & c's apply.
You may speak to the office supervisor upon your arrival at an Malaikah Office or alternatively call our call centre at +260 97 7940 819. Depending on the nature of the complaint, a case will be logged and the relevant department will contact you to resolve the complaint.
Simply contact us on +260 97 7940 819 or email customercare@malaikah.co.zm
LUGGAGE
Yes, provided that you only accept assistance from porters employed by Malaikah and identified as such. Also keep in mind that all luggage must be weighed and marked, and you should receive a luggage stub for any luggage placed in the trailer or luggage compartment of the coach.
Malaikah may agree to transport excess and unusual luggage belonging to its passengers, subject to certain terms and conditions. We do not transport bicycles, fishing rods, abnormal boxes, plastic carry bags and perishable items. The carrying of firearms, ammunition and/or fireworks or any other flammable material is not permitted on any of Malaikah’s vehicles.
Luggage over and above your allowed 15kg will be weighed on Malaikah’s scale and charged an additional rate per kilogram. Malaikah reserves the right to refuse to carry luggage that does not comply with the prescribed limitations.
Certainly, you may take hand luggage with you, but in order to ensure that your luggage does not obstruct other passengers, large items must be carried in the luggage compartment or trailer.
TICKETS
Malaikah has dynamic ticket fares, similar to airlines and hotels. Subject to RTSA bus fare publication
TRAVEL INFORMATION
Call our Call Center on +260 97 7940 819 or email customercare@malaikah.co.zm
On this website (Our Routes), by calling our Call Center +260 97 7940 819, Malaikah Sales Offices.
The driver immediately informs the 24-hour Operations Room which evaluates the nature of the breakdown and dispatches either the closest mechanic or a replacement coach.
Your coach registration number will be written onto your ticket
We do not provide blankets or pillows, but we do recommend that you bring a travel pillow and small blanket along.
An SMS/email/call will be sent to the purchaser and passenger notifying them of the delay.
We do not guarantee departure and arrival times, but we do endeavour to be as punctual as possible under circumstances within our control.
All coaches are equipped with air conditioning, individual reading lights, free wi-fi, USB charging ports, reclining seats, and on-board audio/video entertainment
Yes, but make sure you order your meals before making use of the other facilities.
The coach has scheduled stops along the route, and this will be announced by the on-board crew before a scheduled stop.
No, but we do make refreshment stops along the way so that you may purchase food.
Certainly! All our coaches feature reclining seats. Our on-board crew will ensure that the cabin lights are dimmed, and the audio/visual equipment is switched off during sleeping hours.
Should you realise that you will not make it to the departure point on time, you may change or re-book your ticket up to 60 minutes prior to departure time, with the deduction of a change fee of 25%. After that time, if unused, the ticket becomes null and void. Change your ticket by calling the call centre or at an Malaikah office.
Seat allocation is available on all routes. The ability to reserve a seat is subject to availability. Seats are only secured subject to payments.
Bring along your printed ticket or your ticket number, as well as a photo identity document.
